At C4, we are dedicated to delivering a seamless, cost-effective shopping experience for fitness enthusiasts across the globe, with a core promise of accessible premium sports nutrition for all. This Shipping Policy outlines the full terms, timelines, and commitments for all orders placed through our official website, ensuring full transparency for every purchase. By completing an order with us, you acknowledge and agree to the terms detailed below.
1. Order Processing & Fulfillment
- All orders are processed and shipped within 1-3 business days of successful payment confirmation. Business days are defined as Monday to Friday, excluding official public holidays.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- Once your order has been shipped, we will immediately send a shipping confirmation email to the address provided at checkout, which includes a unique tracking number and a link to monitor your delivery status in real time.
2. Standard Delivery Timeline
For all orders, regardless of delivery destination, the estimated standard delivery timeframe is
6-12 business days from the date your order is shipped.
This is an estimated timeline, and you can monitor delivery progress at any time using the tracking number provided in your shipping confirmation email.
3. Free Shipping For All Orders
At C4, we stand by our promise to remove cost barriers for premium sports nutrition. Every single item on our website, and every order placed, qualifies for free shipping with no minimum purchase requirement, no hidden fees, and no geographic restrictions. This free shipping benefit applies to all delivery destinations, with no exceptions.
4. Order Tracking & Delivery Support
- You can track the status of your order at any time using the tracking link provided in your shipping confirmation email, or by entering your order number and email address on the order tracking page of our website.
- If you have not received your order within the maximum estimated delivery window, or if you encounter issues with your tracking information, please contact our customer support team immediately. We will work directly with the logistics carrier to resolve the issue and provide timely updates for you.
- It is the customer’s responsibility to provide a complete, accurate, and valid delivery address at checkout. C4 is not liable for lost, misdelivered, or undeliverable packages resulting from incorrect, incomplete, or outdated address information provided by the customer.
5. Special Circumstances & Delivery Limitations
While we work closely with our trusted logistics partners to ensure on-time delivery for every order, we cannot be held liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Customs clearance procedures and inspections
- Severe weather conditions, natural disasters, or global transportation disruptions
- Carrier service delays, labor strikes, or operational disruptions
- Local regulatory restrictions or delivery limitations in the destination region
In the event of such unforeseen delays, we will proactively communicate updates to you and assist with resolving the issue to the best of our ability.
6. Policy Updates
C4 reserves the right to update, modify, or revise this Shipping Policy at any time, at our sole discretion. All changes will be posted on this page with a clear updated effective date. Your continued use of our website and placement of orders after any policy updates constitutes your acceptance of the revised terms.
If you have any questions about this Shipping Policy, please reach out to our customer support team via the official contact channels on our website.
