At C4, we are committed to delivering a trustworthy, hassle-free shopping experience for every fitness enthusiast around the globe. This Refund Policy sets out the clear terms, conditions, and processes for returns and refunds applicable to all purchases made through our official website. By placing an order with us, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
To be eligible for a return and refund, your request and returned items must meet the following criteria:
- Return requests must be submitted within 60 calendar days of the order delivery date. Requests received after this 60-day window will not be accepted or processed.
- Returned items must be unopened, unused, in their original, undamaged packaging, and in resalable condition.
- All returns require a pre-approved Return Merchandise Authorization (RMA) number issued by our customer support team. Unauthorized returns will not be processed.
2. Return Procedure
To initiate a return, please follow the steps below:
- Contact our customer support team to submit your return request, including your order number and the reason for the return.
- Upon review and approval of your request, we will issue a unique RMA number and the designated return shipping address.
- Clearly mark the RMA number on the outside of your return package, and ship the items to the provided address.
- Customers are responsible for the cost of return shipping, except in cases where the return is due to our shipping error, defective products, or damaged items upon delivery.
3. Refund Processing
- Once we receive and inspect your returned items, we will complete the refund eligibility review within 3 business days.
- Approved refunds will be issued to your original payment method. The full refund processing timeline is 5-10 business days from the date of approval. The final funds arrival time is subject to the processing schedules of your payment provider and banking institution.
- All refunds are processed exclusively in United States Dollars (USD), the sole official currency for all transactions on our site. The refund amount will match the original USD purchase price of the order, and we are not liable for any differences resulting from exchange rate fluctuations at the time of refund.
- For free worldwide shipping orders, the original shipping cost is non-refundable, except in cases of confirmed product defects, shipping errors, or delivery damage caused by our logistics team.
4. Non-Returnable & Non-Refundable Items
The following items and orders are not eligible for return or refund:
- Opened, used, or partially consumed products, or items with damaged original packaging that impacts resaleability
- Orders with return requests submitted beyond the 60-day delivery window
- Items damaged or misused due to customer negligence, improper storage, or unauthorized modification
- Clearance items or final sale products, clearly marked as non-returnable at the time of purchase
5. Damaged, Defective, or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact our customer support team within 7 calendar days of delivery. You will need to provide your order number and clear photos/videos of the issue for verification. Upon confirmation, we will arrange a full refund or free replacement at no additional cost to you, including covering all associated shipping fees.
6. Policy Updates
C4 reserves the right to update, modify, or adjust this Refund Policy at any time, at our sole discretion. Any changes will be posted on this page, with the updated effective date clearly marked. Your continued use of our website and placement of orders after policy updates constitutes your acceptance of the revised terms.
If you have any questions about this Refund Policy, please reach out to our customer support team via the official contact channels on our website.
